01 · Private client/work PoC - sanitized case study · 2026
Customer Support RAG Callbot API PoC
- Overview
- Private client/work PoC - sanitized case study. A customer-support RAG chatbot was adapted into a callbot-compatible synchronous JSON API for stakeholder demo and integration discussion.
- Business Problem
- Stakeholders needed to see whether a RAG answer workflow could fit a callbot-style customer-support scenario, not just a web chat UI.
- Impact
- Sample benchmark evidence supports a conservative claim of 90% answer relevance, while also documenting weak source/URL accuracy and cold-latency limitations.
Public-safe summary only; private client data and internal materials are omitted.
Open evidence


